A Study On Effectiveness Of Grievance Handling Mechanism

Profile Of The Company

Lucas – TVS was set up in 1961 as a joint venture of Lucas Industries plc., UK, and T V Sundaram Iyengar & Sons (TVS), India, to manufacture Automotive Electrical Systems. One of the top ten automotive component suppliers in the world, Lucas Varity was formed by the merger of the Lucas Industries of the UK and the Variety Corporation of the US in September 1996. The company designs, manufactures and supplies advanced technology systems, products, and services to the world’s automotive, after-market, diesel engine, and aerospace industries.

The combination of these two well-known groups has resulted in the establishment of a vibrant company, which has had a successful track record of sustained growth over the last three decades.TVS is one of India’s twenty large industrial houses with twenty-five manufacturing companies and a turnover in excess of US$ 1.3 billion. The turnover of Lucas-TVS and its divisions was US$ 233 million during 2003-2004.

Products

Lucas-TVS manufactures the most comprehensive range of auto electrical components in the country. A range that continues to set standards in the industry. The products are designed to meet the demands of vehicle manufacturers both in India and worldwide. With the emission standards in India becoming increasingly stringent, Lucas-TVS has ensured that each of its products is manufactured to meet global standards.

Achievements

Lucas-TVS, a TVS group company, has bagged the prestigious Deming Application Award for the year 2004. This was announced by the Deming Prize Committee of the Japanese Union of Scientists and Engineers (JUSE).

Introduction For The Study

1. The aim of the study is to find whether the grievance handling mechanism ensures that employee’s problems are recognized and appropriately reviewed in a prompt and timely manner.
2. The grievance mechanism acts as a foundation for a harmonious and healthy relationship between employee and employer.
3. The grievance mechanism ensures a fair and just treatment of employee’s concerns and prompt resolution of grievances without discrimination, coercion, restraint, or reprisal against any employee who may submit or be involved in a grievance.

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