Human Resource Management

A Project Report On Quality Of Work Life At ICICI Bank – Phone Banking Service


The term refers to the favourableness or unfavourableness of a total job environment for people. QWL programs are another way in which organizations recognize their responsibility to develop jobs and working conditions that are excellent for people as well as for economic health of the organization. The elements in a typical QWL program include – open communications, equitable reward systems, a concern for employee job security and satisfying careers and participation in decision making.

Many early QWL efforts focus on job enrichment. In addition to improving the work system, QWL programs usually emphasize development of employee skills, the reduction of occupational stress and the development of more co-operative labour-management relations.

  • A Rationale
  • Forces For Change
  • Humanized Work Through QWL
  • Job Enlargement vs. Job Enrichment
  • Difference between job enrichment and job enlargement

Need For The Study

In this project I want to discuss about the Employee Satisfaction towards the changes in the organization, Organizational responsibility towards the employees and the action taken by management to make the employee satisfied by the changes brought by them for the continuous growth and development of the organization.

The various behavioural changes in the employees are observed based on the following factors:

  • Motivation
  • Job Satisfaction
  • Rewards Satisfaction and Performance
  • Control on Work pressure
  • Money Matters
  • Non economic – ‘Job Security’
  • Teamwork and Boss Factor
  • Involvement and Communication
  • Health conditions of the employee
  • Training programmes
  • Employee Counselling
  • Environment in which the employee works.
  • The policies lay down by the organisation for the employees

Scope Of The Study

The study confirms itself to the Quality of work life in ICICI BANK LIMITED, Hyderabad. The study therefore excludes the non-financial areas such as production, marketing, and personal, from its premises.

The study is confined to the interaction with 150 employees to know about the working conditions and their opinion about the organization.


Title -A Project Report On Quality Of Work Life At Icici Bank Phone Banking Service

Author – Sandhya Rani Chundi

College – Prof. G. Ram Reddy College For Distance Education Of Osmania University Hyderabad 

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