Project Report On E-banking

Introduction

This chapter deals with the introductory framework of the research. This chapter talks about the concept of E Banking services of banking industry in India, profiles of banks under the study, and also about the objectives, scope, research methodology and the hypotheses framed and adopted for the research study.

E-banking:-

Internet banking (or E-banking) means any user with a personal computer and a browser can get connected to his banks website to perform any of the virtual banking functions. In Internet banking system the bank has a centralized database that is web- enabled . Internet banking is the term used for new age banking system.

Objectives:

• To study the various E-Banking services provided by the Indian banks to the customers.
• To study the perception of E-Banking among the customers of Public (SBI) and private (ICICI) bank.
• To study the adoption of E Banking by the customers of ICICI and SBI bank.
• To compare the perception and adoption of E-Banking services in ICICI and SBI bank.

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